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Customer Service

Requesting a Quote

We would be delighted to prepare a no-obligation quote for you during your evaluation of our materials! Receiving a quote from Mentoring Minds is not an obligation to purchase, but simply a service we offer to assist you in the evaluation or ordering process. One benefit to obtaining a quote is that if you decide to order from us, and you build your order from our quote, your order will move smoothly and quickly through our system without the need for questions, clarification, or corrections.

Click here to submit a request online or contact our friendly Customer Service team at 800.585.5258 or info@mentoringminds.com to request your quote today! 

Texas Customers interested in Motivation resources can also submit a quote request by downloading and submitting the following form, Texas Quote Request Form.

Requesting a Sample

Mentoring Minds is happy to provide administrators with complimentary preview copies or samples of most material for evaluation purposes. To contact us for a preview copy, click here. For more information, email customer service at info@mentoringminds.com.

Note: Number of samples/preview copies per person or campus may be limited. Preview copies are not for use as teacher resource copies, and are not to be sold. Copying or duplicating in any way is illegal. All rights reserved.

Ordering

Mentoring Minds accepts official purchase orders, credit cards, and checks. Please see below for options for each form of accepted payment. W-9 paperwork is available upon request.

Purchase Orders:  A copy of the official Purchase Order is required before processing will begin. POs are accepted via fax, mail, or email.
Fax: 800.838.8186
Mail: Mentoring Minds, PO Box 8843, Tyler, Texas, 75711-8843
Email: orders@mentoringminds.com

Credit Cards: Credit cards are accepted online and by phone, fax, mail, and email. Credit cards are not charged until your order ships. Print and fill out our order form for easy ordering, or request your quote today.
Fax: 800.838.8186
Mail: Mentoring Minds, PO Box 8843, Tyler, Texas, 75711-8843
Email: orders@mentoringminds.com

Checks: Personal and business checks are accepted by mail. Print and fill out our order form for easy ordering, or request your quote today.
Fax: 800.838.8186
Mail: Mentoring Minds, PO Box 8843, Tyler, Texas, 75711-8843
Email: orders@mentoringminds.com
** Note - All orders placed by Texas customers with credit cards or checks not issued by a tax exempt entity will be charged tax.

Shipping and Delivery

All orders from Mentoring Minds are shipped UPS ground. Click here for our shipping costs. Tracking numbers are always available upon request, and deliveries do require signatures. Estimated delivery time for most orders is 7-10 business days from the day an order is received. Delivery time depends on location in US as well as whether or not the order had any problems during processing. In the event of a problem, customers are contacted promptly for a resolution.

Payment

Invoices are mailed the same time the order ships, and will not be found inside the box. They are mailed to the billing address listed on the order when it was placed. For credit card and online orders, a “PAID” invoice is still mailed for your records. Please contact Customer Service at  800.585.5258 or info@mentoringminds.com to request a copy of an invoice.

Returns

Please contact Customer Service for all returns and/or exchanges. We have several options available depending on the situation, and one of our friendly representatives will assist you throughout the entire process. We guarantee that you will be happy with our products. If you have received something that you are not 100% satisfied with, please contact Customer Service at 800.585.5258 or info@mentoringminds.com.

Privacy Policy

Please click here to download our privacy policy.