Frequently Asked Questions
Q: Do you accept purchase orders?
A: Yes. To place an order using a purchase order, please send a copy of the PO via fax, mail, email, or online using the shopping cart before the order is accepted. W-9 is available upon request. *Note: Requisitions and/or PO numbers without an accompanying copy are not accepted.
Mail | Mentoring Minds, LP, P.O. Box 8843, Tyler, TX 75711
Toll Free: 800-585-5258 Fax | 800-838-8186
Q: Do I include shipping in my PO?
A: Yes, please. The price of shipping is not factored into our product cost. View Shipping Rates.
Q: Are you a Sole Source Provider?
A: Yes, we are the sole source for all of our products. Below is a link to our most current sole source affidavits. If you need additional assistance, please contact Customer Service at 800.585.5258 or email@example.com.
Q: Is there a minimum quantity to purchase your items?
A: Yes and no. Yes, there is a minimum quantity on all consumable items. No, there is not a minimum quantity on flipcharts, guides, or wheels.
Q: Can I make copies of your products?
A: No. All content written by Mentoring Minds is covered under our copyrights. Copying and/or duplicating in any way is illegal and strictly prohibited without prior written consent of Mentoring Minds. Our copyright is located in/on the front of every item for your reference. If you have questions regarding our copyright and how it pertains to our products, please call us at 800.585.5258.
Q: Do you sell to wholesalers, distributors, or stores?
A: No. Because we are a sole source company, we cannot sell to anyone with the intent to resell.
Q: Do you sell to parents?
A: No. Mentoring Minds only sells to educational entities.
Q: How long is your standard turnaround time?
A: Depending on your location, you can expect your shipment approximately 7-14 business days from the date we receive your order (assuming nothing is backordered).
Q: What if I am not happy with what I ordered?
A: Your satisfaction is our first priority. If you are not 100% satisfied with what you have ordered, we will make it right with the appropriate solution. Please contact Customer Service at 800.585.5258 or firstname.lastname@example.org, and a friendly representative will assist you from start to finish.
Q: Is "Level 2" the same as "2nd Grade?"
A: Yes. Our products are labeled in this manner so that students are not intimidated by the "grade," but rather track their progress based on levels.
Q: Do you offer product training?
Q: Can I make copies of your material?
A: No. All products written by Mentoring Minds are copyright protected. Copying and/or duplicating in any way is illegal and strictly prohibited without prior written consent of Mentoring Minds. Our copyright is located in/on the front of every item for your reference. However, Mentoring Minds does offer thought leadership articles and educational resources that administrators and educators can copy and distribute among colleagues.
Q: I only want a teacher edition. Can I purchase that by itself?
A: No. Our teacher content is designed to be used in conjunction with our student content. For every 25 student editions ordered, you will automatically receive 1 corresponding teacher edition for free. For purchases of student editions under a quantity of 25, teacher editions are available for purchase in a 1 to 10 ratio. Please call our office at 800.585.5258 to discuss needs outside of our basic policies.