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Frequently Asked Questions

Our Products 

Q: Is "Level 2" the same as "2nd Grade?"

Yes. Our products are labeled in this manner so that students are not intimidated by the "grade," but rather track their progress based on levels.

Q: Do you offer product training?

A: Yes, we offer webinars in addition to on-site professional development. Please get in touch with us for more information at 800-585-5258 or email info@mentoringminds.com.

Q: Can I make copies of your material?

All products written by Mentoring Minds are copyright protected. Copying and/or duplicating in any way is illegal and strictly prohibited without prior written consent of Mentoring Minds. Our copyright is located in or on the front of every item for your reference.

However, do feel free to copy and distribute the thought leadership articles and educational resources written by our team of educators and experts. Our archive is full of great resources to use for staff development or to share with your colleagues!

Q: I only want a Teacher Edition. Can I purchase that by itself?

At this time, Teacher Editions are not available for purchase by themselves. The Teacher Edition is designed to be used in conjunction with the Student Edition. For every 25 Student Editions ordered, you will automatically receive 1 corresponding Teacher Edition for free. For purchases of Student Editions under a quantity of 25, Teacher Editions are available for purchase in a 1-to-10 ratio. Please call our office at 800-585-5258 to discuss needs outside of our basic policies.

Q: What is your privacy policy?

Mentoring Minds has proudly joined the national movement to make student information confidential in the digital age. We are a proud signatory of the Privacy Pledge, an initiative of The Future of Privacy Forum (FPF) and the Software & Information Industry Association (SIIA) designed to safeguard privacy regarding the collection, maintenance, and use of student personal information. Read our privacy policy in detail.

Requesting Quotes and Samples 

Q: Does a quote obligate me to purchase?

No. A quote is a key tool for your evaluation process, not an obligation to purchase. One benefit to obtaining a quote is that if you build your order from the quote, the order will move through fulfillment quickly without need for additional questions or corrections.

We'd be happy to prepare a quote for you at any point, just get in touch! You can easily request a quote online or contact our helpful Customer Service team at 800-585-5258 or info@mentoringminds.com.

Q: Can I get a product sample or preview copy?

We are happy to provide administrators with complimentary preview copies or samples of most materials for evaluation purposes. You can request samples online, get in touch with our Customer Service team at 800-585-5258, or email info@mentoringminds.com.

Please keep in mind that the number of samples or preview copies per person or campus may be limited. Preview copies are not for use as teacher resource copies and are not to be sold, copied, or duplicated. All rights reserved.

Ordering 

Q: How do I place an order?

You can place your order online or via any of the following options. If you have questions, please contact our Customer Service team at 800-585-5258 or email info@mentoringminds.com.

Email: orders@mentoringminds.com Questions? info@mentoringminds.com

Mail | Mentoring Minds, LP, P.O. Box 8843, Tyler, TX 75711 Mail | Mentoring Minds, LP, 601 South Figueroa Street, Suite 4050, Los Angeles, CA 90017 Mail | Mentoring Minds, LP, One International Place, Suite 1400, Boston, MA 02110

Toll Free: 800-585-5258

Fax: 800-838-8186

Q: Do you accept purchase orders?

Yes. To place a purchase order, please send a copy of the PO via fax, mail, email, or online (using the shopping cart before the order is accepted). Please view shipping rates to calculate shipping price. We do not factor shipping into our product cost. W-9 is available upon request. Please note that requisitions and/or PO numbers without an accompanying copy are not accepted.

Q: Are you a Sole Source Provider?

Yes, we are the sole source for all of our products. Download sole source documentation hereDownload sole source documentation here. If you need additional assistance, please contact our Customer Service team at 800-585-5258 or info@mentoringminds.com.

Q: Is there a minimum quantity to purchase your items?

There is a minimum quantity for all consumable items. Non-consumable products such as flip charts, guides, wheels, and vocabulary cards do not require a minimum quantity for purchase.

Q: Do you sell to wholesalers, distributors, or stores?

No. Because we are a sole source company, we cannot sell to anyone with the intent to resell.

Q: Do you sell to parents?

Not at this time. Mentoring Minds currently sells only to educational entities.

Payment Options 

Q: What forms of payment do you accept?

Mentoring Minds accepts official purchase orders, credit cards, and checks. For purchase orders, a copy of the official PO is required before processing will begin. Submit via fax, mail, or email. Credit cards are accepted online and by phone, fax, and email. Credit cards are not charged until your order ships. Personal and business checks are accepted by mail.

W-9 paperwork is available upon request. Texas customers, please note that all orders placed with credit cards or checks not issued by a tax-exempt entity will be charged tax.

Email: orders@mentoringminds.com Questions? info@mentoringminds.com

Mail | Mentoring Minds, LP, P.O. Box 8843, Tyler, TX 75711 Mail | Mentoring Minds, LP, 601 South Figueroa Street, Suite 4050, Los Angeles, CA 90017 Mail | Mentoring Minds, LP, One International Place, Suite 1400, Boston, MA 02110

Toll Free: 800-585-5258

Fax: 800-838-8186

Q: When can I expect my invoice to arrive?

For PO orders, invoices are mailed separately at the time the order ships and will not be found inside the box. They are either mailed to the billing address or emailed to the accounts payable email address provided with the order. For credit card and online orders, a paid invoice is delivered for your records. Please contact our Customer Service team at 800-585-5258 or email info@mentoringminds.com to request a copy of an invoice.

Shipping and Delivery 

Q: What is the estimated delivery time?

Depending on your location in the United States, delivery time for most orders is 7–14 business days from the date your order is received (assuming nothing is back-ordered). All orders are shipped UPS Ground (view our shipping rates here). Tracking numbers are always available upon request, and deliveries do require signatures. Special arrangements can be made for large orders.

Returns, Exchanges, and Our Product Guarantee 

Q: What is your return policy?

We are happy to accommodate returns or exchanges given that (1) returns must be received within 6 months of invoice date; (2) products written for specific standards must not be out of date; (3) products must be in new or unused condition; (4) products with minimum quantity requirements must maintain minimum quantities; and (5) returns must be preapproved and include a copy of a Return Authorization Form.

Q: How can I initiate a return or an exchange?

Please contact our Customer Service team for all returns and/or exchanges at 800-585-5258 or email info@mentoringminds.com. We have several options available depending on the situation, and one of our friendly representatives will assist you throughout the entire process. Customers are not responsible for any shipping costs incurred due to their return or exchange.

Q: Do you have a product guarantee?

Your satisfaction is our first priority, and Mentoring Minds stands behind our products with a Money- Back Guarantee. If you are not 100 percent satisfied with your order, we will make it right. Please contact our Customer Service team at 800-585-5258 or email info@mentoringminds.com. We are available Monday through Friday from 8–5 CST.